Shipping and returns
In short: we ship every order from Japan within 48 hours of payment, tracked, using Japan Post EMS, DHL Express or FedEx. We pick the carrier that suits your parcel's weight, destination and the speed you choose, and checkout shows the exact shipping price before you pay.
How shipping is priced
Each order pays a flat fee plus an amount per kilogram of packed weight, rounded up to the next whole dollar.
| Region | Standard | Express |
|---|---|---|
| United States | $11.00 flat + $8.00/kg | $22.00 flat + $16.00/kg |
| Canada | $11.00 flat + $8.00/kg | $22.00 flat + $16.00/kg |
| United Kingdom | $11.00 flat + $8.00/kg | $22.00 flat + $16.00/kg |
| Europe | $12.00 flat + $9.00/kg | $24.00 flat + $18.00/kg |
| Asia-Pacific | $8.00 flat + $6.00/kg | $16.00 flat + $12.00/kg |
| Japan | $5.00 flat + $2.00/kg | $10.00 flat + $4.00/kg |
| All other countries | $15.00 flat + $11.00/kg | $30.00 flat + $22.00/kg |
As a rough guide, a booster box weighs about 0.4 kg packed, an Elite Trainer Box about 0.9 kg, and a single card about 0.02 kg. Some typical US orders:
- One single card: $12.00 Standard, $23.00 Express.
- 6 booster boxes (about 2.4 kg): $31.00 Standard, $61.00 Express.
- 6 Elite Trainer Boxes (about 5.4 kg): $55.00 Standard, $109.00 Express.
- 36 booster boxes (about 14.4 kg): Standard is free; Express costs $126.00, the difference between the two.
Free Standard shipping
Once the goods in your order pass $2,000, Standard shipping is free to every country we serve, automatically, with no code. The $2,000 is counted in US dollars on the goods after quantity discounts, before shipping, duty and taxes. If you choose Express on a free-shipping order, you only pay the difference between Express and Standard.
Delivery times
Standard arrives 3–6 working days after dispatch and Express 1–2 working days, both tracked door to door. The clock starts when the parcel leaves Japan, and we dispatch within 48 hours of payment. These are estimates, not guarantees: customs checks, holidays in Japan or your country, bad weather, carrier backlogs and remote addresses can all add time.
Duties and taxes
Our prices and shipping do not include import duty, VAT/GST, sales tax or carrier clearance fees, which the buyer pays, usually to the carrier before or at delivery. US orders of any value may be charged import duty and carrier fees, because the US no longer applies the $800 duty-free allowance to imports. Every parcel is declared at its real contents and value; we never mark orders as gifts or declare a lower value. If import charges are refused, the parcel is returned to Japan.
Packing
Sealed product travels in its factory shrink wrap inside a padded box. Cases ship in the original distributor carton, inside an outer box where the size allows. Single cards are sleeved, toploaded and sealed against moisture in a rigid mailer or box. Graded slabs are wrapped and boxed against knocks.
Returns
Please contact us within 7 days of delivery before sending anything back, because every return must be agreed first. Sealed product can come back only unopened, in its original shrink wrap and in the condition it arrived; opened boxes, packs, cases or tins cannot be returned. Singles and slabs must come back in the same holder or slab and the same condition, and we check slab certification numbers. Change-of-mind returns are at our discretion, and if we accept one, the buyer pays return shipping and any import charges. If the problem is ours (damaged, wrong or missing items), return shipping is free for you.
Refunds
Approved refunds are paid within 5 working days, to the original payment method where possible. Bitcoin refunds go to a wallet address you confirm by email, at the US dollar value on the day of the refund, minus network fees. Shipping is refunded only when the problem was ours.
Cancellations and preorders
You can cancel free of charge any time before dispatch by emailing your order number. Preorders are invoiced when stock is allocated and ship on or just after the Japanese release date, which can move. If we cannot fill a preorder, you get a full refund.
Claims and deadlines
- Damaged in transit: email photos within 7 days of delivery and we will replace, credit or refund, shipping included.
- Missing or wrong items: email within 7 days and keep any wrong item unopened.
- Lost parcels: if nothing has arrived 10 working days after the latest estimate, or tracking has not moved for 7 working days, email us and we will open a trace.
- Shown as delivered but not received: email us if it is still missing after 48 hours.
- Address changes: possible until the parcel is handed to the carrier.
- Tracking: emailed when the label is created; the first scan can take 24–48 hours, and if tracking does not change for 5 working days, email us and we will chase the carrier.
Questions? Email support@kiratora.com.